Our products are digital files that you can copy as soon as you have them, so they cannot be returned; our custom services (a voice tag and a mix) are made by hand for you. This policy says when we refund anyway. It is part of our Terms of Service.
1. Before your payment is confirmed
If you have paid but not yet received your files, you can cancel the order and get your money back in full: write to us before the files are delivered. An unpaid order simply expires after 24 hours and nothing is charged.
2. Kits, presets and plugin after delivery: sales are final, with these exceptions
- Duplicate payment. You paid for the same order twice: we refund the extra payment.
- Wrong amount or wrong product. We delivered something different from what the order said: we replace it, or refund it if we cannot.
- Damaged or incomplete files. The download is corrupted, or a file listed on the product card is missing, and we cannot fix or replace it within 7 days of your report.
- Plugin that does not run. The SHROOMDECK VST plugin does not work on a supported system (Windows or macOS with a VST3 or AU host) and we cannot make it work for you within 14 days of your purchase.
We do not refund because you changed your mind, because the sound is not to your taste, because you do not own the software the product is made for, or if you have shared, resold or leaked the files.
3. Custom services (voice tag, mix)
- Not delivered. If we have not delivered within a reasonable time after the target (24 hours for a voice tag from the confirmed payment, 72 hours for a mix from your files), you can cancel and we refund in full.
- You have not sent your files. A mix is paid before you send the files: until you send them you can cancel and get a full refund.
- After delivery. Every Service includes up to two revisions: ask for them first. If the result still does not match what you asked for after the included revisions, write to us and we will refund, in full or in part depending on how far it is off. We do not refund because of taste after we followed the application or your notes, or if you change the material or the brief after we have started.
4. How to ask
Write to us on Telegram: @shroomsexxx on Telegram. Give your order number and the e-mail of your account and describe the problem. We answer within 2 working days.
5. How we refund
We refund to the same method you paid with, in the same currency and amount, minus nothing that we charged you. The transfer fees of your bank or payment provider and exchange-rate differences cannot be refunded. Crypto refunds go to the wallet address you tell us and are sent as USDT on the TRC20 network. A refund ends your license for that product, and for the plugin it also releases your devices.
6. Your legal rights
This policy does not take away any right you have by law as a consumer in your country.